Due to continued growth, we are looking for an adaptable, experienced hire administrator to join the fast paced and busy hire desk.
This is a friendly working environment and compact team where everyone supports each other. Therefore, we are looking for an all-round team player happy to take ownership of wider hire, administrative and support functions.
The Hire Desk Administrator is responsible for ensuring the smooth operation of the hire desk by managing customer bookings, processing agreements, and providing excellent customer service. You will be a key point of contact for both customers and internal teams, handling inquiries, coordinating deliveries, and maintaining accurate records of rented equipment.
Responsibilities:
- Acting as the first point of contact for existing and potential customers and engaging with them in a positive manner
- Administrating daily On & Off hires and weekly service rounds using our hire system
- Handling the enquiries, queries and supporting the needs of existing and potential customers in a professional manner.
- Ensuring all paperwork is completed and up to date.
- Creating and processing quotes & contracts for hire.
- Build strong, lasting relationships with internal and external stakeholders.
- Assisting with offering the best hire solutions to meet customer requirements.
- Facilitate cross hire of equipment & servicing from third party suppliers where necessary.
- Timely issue of hire contracts and supporting documentation.
- Engaging with customers in a positive manner.
- Being proactive in driving business sale and group offerings.
- General office administration.
Essentials:
- Strong customer service skills
- Flexible approach to work
Desirable:
- Experience in a similar role/industry
- Previous sales experience
Benefits Package:
- Life Insurance with access to GP24
- Commitment to wellbeing through Employee Assistance Programme
- Electric Car salary sacrifice scheme for eligible employees
- Cycle to work scheme
- Company Events
- GymFlex salary sacrifice
Location: FourJays Group, Barling Farm, Maidstone ME17 3DX
Hours: 40 hours per week
If you would like to apply for the role please send your CV to Joanne.Short@fourjays.co.uk